In line with our service mission we will aim to work with our business clients and consumers to ensure maximum customers satisfaction.
COURTESY
We will ensure that our Managers and Staffs are always helpful, friendly, polite and courteous to our clients and consumers at all times.
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ORDER CYCLE TIME
We will ensure that 5 Litre Dulux Trade order is produced within 5 minutes.
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DOCUMENTATION QUALITY
We will ensure that errors on invoices, delivery notes and other customer communications are completely eliminated.
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ORDER SIZE CONSTRAINTS
We will meet large volume orders within one week.
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ORDERING CONVENIENCE
We will ensure that we are accessible to our clients at all our locations.
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DELIVERY RELIABILTY
We will endeavour to deliver 100% of orders within the stipulated time.
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TECHNICAL SUPPORT
We will endeavor to provide superior technical support for our business clients.
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CUSTOMER CONTACT
Customer Service Managers and other Senior Managers will visit all our clients at least once every quarter questionaires will be sent to distributors twice a year. Customer Forums will be held in all regions at least once a year, and Customer Service Managers will hold meeting with their customers at least once a year.
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CLAIMS AND COMPLAINTS
we will deal with all complaints and claims within 7 days |
